24/7

Customer Service Representatives in I-Track serve as direct point of contact for customers. Customer Services department is unique in a sense that it works 24 hours a day and 7 days a week. So if you require any assistance be it navigational or security, you just call our hotline numbers and get the required help. The system not only provides tracking services, but also shutdown your vehicles, in case it is stolen or snatched. Customer services Representatives also interact with customers to provide information in response to inquiries about I-Track’s products or services and to handle and resolve complaints. They communicate with customers through a variety of means—by telephone; by e-mail, fax, regular mail; or in person.
Many of the I-Track customers’ inquiries involve routine questions and requests. For example, Customer Service Representatives may be asked to provide a customer with a location of the vehicle, or to check on the current status of the vehicle. In handling customers’ complaints, our Customer Service Representatives attempt to resolve the problem according to guidelines established by the company. These procedures may involve asking questions to determine the validity of a complaint and then offering possible solutions. In some cases, Customer Service Representatives are required to follow up with an individual customer until a question is answered or an issue is resolved.
Our Customer Service Representatives also help prospective clients decide what types of products or services would best suit their needs. Customer Service Representatives also make changes or updates to a customer’s profile or account information.